Salon Policies

Reserving your appointment

Bal Harbour moves quickly. Many of our guests are in town for only a few days, and our stylists' books fill early — so when a chair is held, it is held for you alone. With demand this high, we can't hold one without a card on file.

The card is stored securely and is not charged when you book. On the day of your appointment you are welcome to settle however you prefer.

If you would rather we did not keep a card on file, tell us at checkout and we will remove it. We hold the card only until your service has been provided; after that, a word to the front desk is all it takes.

Arrival

Your time is valuable, and so is the time of the guest after you. Please arrive 10 minutes before your scheduled appointment so we can give you the service you came for without running late. Appointments are held up to 10 minutes past the scheduled time.

Cancellations

We kindly ask that you give us adequate notice if you need to cancel or reschedule. Plans change, and we understand that — the notice below is all we ask, and it gives us time to offer your appointment to another guest.

Standard appointments

A minimum of 24 hours' notice is required for cancellations or changes.

Multiple & specialty appointments

A minimum of 48 hours' notice is required when you book multiple appointments, or when we make special arrangements to open outside our regular business hours and/or bring an artist in specifically for your appointment.

No-shows, and cancellations or changes made inside the required notice window, are charged the full price of the reserved service to the card on file.

All on-location services (home, event, hotel) and all hair-extension services also require a non-refundable deposit and payment in advance.

Holiday policy — December 26 to January 1

Due to exceptionally high demand during the holiday week, a deposit is required to reserve every appointment. Cancellations or changes during this period will result in the forfeiture of your deposit.

Concierge and hotel bookings

Appointments booked through a hotel or a concierge follow the same policy as every other booking — the notice requirements above apply, and a no-show or a cancellation inside the required window is charged the full price of the service.

Our color guarantee

Red Market offers a 100% guarantee on all color services for 7 days. If you are not satisfied with your color, come back within 7 days and we will make it right — with the same colorist, or with another one of our colorists, whichever you prefer.

Please note that color correction requires more than one service to reach the desired result, and that color needs care and maintenance at home. Your colorist will recommend the home care needed to preserve the depth and brightness of your color. Red Market is not responsible for color services performed outside our salon, or for colors and formulas brought in from a previous salon.

Color sensitivity

We take every precaution to protect the skin and hairline during color services, but every person's skin reacts differently to hair color. Red Market Miami cannot be held responsible for irritation, redness or sensitivity caused by hair color coming into contact with the skin.

Guests are responsible for disclosing any known allergies, sensitivities or skin conditions before their service. Minor irritation can occur as a normal response to hair color and usually resolves on its own. Where a pre-existing skin condition is involved, it is the guest's responsibility to consult a medical professional before receiving a color service. By receiving a color service, the guest accepts this policy.

During your color service

Please remove outer garments and jewelry before color is applied — this keeps your clothing in the condition you arrived in. Red Market is not responsible for damage to clothing or jewelry during color application. A Red Market robe is available on request; just ask your color assistant or the front desk.

Refunds

We do not offer refunds on services — but we do not leave anything unresolved either. If your experience did not match your expectations, you have options:

• Speak with our manager. Tell us what happened; the manager will listen and guide the next step.
• Try a different artist. One benefit of a team this size is that another artist may capture your vision better.
• Come back for a re-touch. You are welcome to return for any adjustment needed to get it right.
• Salon gift card. If you have tried another artist and we still have not got there, we can issue a gift card toward any future service.

Personal items

Red Market Miami is not responsible for lost or damaged personal items. We strongly recommend removing jewelry and outer clothing before any color or shampoo service. Robes are available on request.

Your privacy

We do not share or sell personal information to third parties for marketing purposes. For how we handle phone numbers and text messages, see our SMS Terms & Privacy Policy.

Questions

Call us at 305-864-3978, or book online and add a note to your appointment. The front desk is happy to help with anything here.